Pet Care Service Agreement
& Information
General
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Camden's Yard, LLC agrees to provide pet sitting, dog walking, and other applicable pet care services in a reliable, caring, and trustworthy manner. With my electronic signature, I authorize this agreement to be valid approval for services so as to permit Camden's Yard, LLC to accept all future in person, telephone, online, mail or email reservations and provide services without additional signed contracts or written authorizations.The Term of this agreement applies to all pets owned by me, including any and all new pets that are obtained on or after the date this document was submitted.
I agree that I am the actual owner of the pet(s). All information submitted under "Pet Information for Services" is true to the best of my knowledge. All pet(s) are currently vaccinated in accordance with all local, state and federal laws and regulations, unless otherwise discussed and noted, in writing. I understand I can review the vaccination requirements and resourcse on the Vaccine Info page and upload copies of required vaccinations on the Pet Information form referenced above.
This agreement gives Camden's Yard, LLC and its representatives authorization to enter the listed address as needed to perform agreed upon services. I agree to properly secure my home prior to leaving the premises. Camden's Yard, LLC will re-secure the home to the best of its ability at the end of each visit and is not liable for any loss or damage in the event of a burglary or other crime that should occur while under this contract. If a lockbox is not used, I agree to provide a copy of my key, fob, or a code in order for Camden's Yard to gain access to the premises to perform agreed upon services. If there is a security system, a code will be provided. Camden's Yard agrees not to make a copy of the keys, not to share codes with unaffiliated persons, and to store them in a locked cabinet when not in use.
I am responsible for supplying the necessary equipment and supplies needed for the care of my pet(s) including, but not limited to, a sturdy, well-fit harness or collar and leash for walks or in case of emergencies, pet food, medications, identification and rabies tags, litter boxes, cat litter and cleaning supplies. I authorize any purchase of necessary items for the safe and satisfactory performance of duties and understand Camden's Yard will discuss such with me prior to purchasing, unless an urgent matter or I am not responsive. Costs of all purchases and related service fees will be invoiced and reimbursed to Camden's Yard, LLC within 14 days.
I entrust Camden's Yard to use best judgment in caring for my pet(s) and understand the company shall exercise all precautions against sickness, injury, escape, loss, accidents, or death of my pet(s). In consideration of the services and as an express condition thereof, I expressly waive and release Camden's Yard, LLC from any and all claims against the company, its owners, employees and representatives, except those arising from conclusive gross negligence or willful misconduct on the part of Camden's Yard, LLC. I accept responsibility for all medical expenses and other damages resulting from an injury to the Pet Caretaker, other persons, or other animal(s) caused by my pet(s) or negligent act. I agree to notify Camden's Yard, LLC of any concerns within 24 hours of completion of services.
I authorize the use of my pet(s) pictures taken by Camden's Yard, LLC on website, social media and/or marketing materials for promotional purposes.
Communication refers to written, text, email, or voice messages that have been confirmed as received by Camden's Yard, LLC. Timing of notification for cancellation purposes shall be determined by the time stamp of a text message, email, or call.
Recommended: Vet Release Form
On-Site Services
On-site services are ones that occur at the Pet Caretaker's home or Camden's Yard, LLC place of business. These services may include, but are not limited to, daycare and boarding.
Daycare
Hours for Daycare are from 8:30am-6:30pm. Drop off and pick up must occur between those hours unless otherwise discussed and noted in writing. I agree to provide the approximate start and end time expected for the service beforehand, and to contact Camden's Yard, LLC when I am within 10 minutes of arrival. Care that extends beyond 10 hours or outside of stated hours will result in an extra fee being applied. Pet Taxi Pick-up and Drop-off services are available for an additional fee and must be requested and agreed upon by both parties.
If not on a regular schedule, I agree to provide the days when services are needed by Friday at 7pm the preceding week whenever possible.
Boarding
Boarding will occur at the Pet Caretaker's home and I understand my pet may be in contact with other pets. Camden's Yard, LLC will use their experience and knowledge to ensure the pets are safe and maintain separation if needed. If there are no other bookings at time of request, I can request Camden's Yard, LLC only board my pet and understand this may mean a higher rate. If I board my pet and do not pick my pet up within two (2) days of the date agreed upon for pick-up, my pet shall be deemed abandoned (unless prior arrangements are made to extend the pet’s stay). I shall remain responsible for all boarding fees.
These services are generally billed on a 24 hour cycle. If the service ends after 2pm on the last day, an additional fee will be assessed.
The boarding of animals is subject to VA Article 4 (§ 3.2-6518 et seq.) of Chapter 65 of Title 3.2. I understand I can review this information at the bottom of this page.*
OFf-Site Services
Off-site services may include, but are not limited to, drop-in visits, dog walking, and pet sitting. These services occur at your home.
Home Access
As noted previously, I agree to provide a copy of my key, fob, or a code in order for Camden's Yard to gain access to the premises to perform agreed upon services. If there is a security system, a code will be provided. If relevant, will provide an additional set of keys or ensure a second set of keys is with a local and available friend, neighbor, family member, etc. The additional set of keys ensures your pet receives uninterrupted care in the event your primary Caretaker has an emergency or is locked out of your home due to unforeseen circumstances.
Additionally, no one who is not a primary member of the residence shall have access to the home during the time period the services are being completed, unless otherwise discussed and documented in writing. Examples include, but are not limited to, a cleaning service, other pet caretaker, friend, maintenance, etc. Should someone else be given access to the residence, I expressly waive and release Camden's Yard, LLC from any and all claims and liability and Camden's Yard reserves the right to immediately terminate the service.
Drop-Ins and Walks
Walks and Drop-in visits are generally provided in 20- and 30-minute increments. The price listed on the website is for a single pet and additional pets will incur an extra fee.
In the case of an emergency, inclement weather, or a natural disaster, I authorize Camden's Yard, LLC to use reasonable judgment for the care and well being of my pet(s) and residence. Camden's Yard, LLC will make reasonable efforts to maintain service during these conditions but reserves the right to adjust the schedule of service based on the sole discretion of the Pet Caretaker. Should this occur, the remaining time will be supplemented with indoor playtime. For clients who schedule regular services, there may be some days where extra time is spent with the pet and some days where it must be cut a few minutes short. Additionally, a 1-2 hour window for arrival will be provided with the understanding that unavoidable delays may occur so an exact time is not always possible to guarantee.
Sitting
For overnight services at my home, I agree to provide Camden's Yard with any preferences or rules of the house. I will note any off-limit areas and agree the Pet Caretaker will be able to use the kitchen, bathroom, WiFi, and other reasonable appliances unless I specify not. I will indicate whether I require the Pet Caretaker to spend the night or not. If so, I will provide a private area where they can sleep. With a reasonable expectation of privacy, no device(s) will record anything done or said in any bathroom(s) or shower(s) on my property. In addition, when the Pet Caretaker is inside of a structure on my property, there will be no audio recording therein and no recording of any kind in any area where I have agreed to let said person sleep (i.e., their assigned bedroom(s)). If there are any recording devices in the common areas of the home, I will notify Camden's Yard, LLC of their existence, but am not required to identify them. At the end of the stay, your Pet Caretaker will strip the bed and place the linens in the laundry basket and endeavor to leave the home in the same condition that it was left or better. Camden's Yard, LLC will be happy to gather your mail/packages and place in a predetermined location during the stay. I will let them know if there is any other things i would like the Pet Caretaker to do (i.e. water the garden, feed fish, etc) and understand there may be a fee added. Camden's Yard, LLC agrees the Pet Caretaker will not book more than one sitting at a time and will be present as much as possible during the day, but there may be periods of time when the Pet Caretaker is away from the home. I will let them know if I require them to stay at the house 24/7 for 1:1 care and understand this may mean a higher cost.
Payment and Cancellation
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I agree to pay all charges accrued for services rendered and an invoice or quote will be sent to me via email outlining these charges prior to the start of service unless otherwise discussed or booked via a third party.
I understand that payment is due at or prior to the time of the commencement of services unless mutually agreed upon supplementary payment terms are in place. For regular services, the invoice will be due by Tuesday the week following services. Overdue invoices will be subject to a late payment fee if not paid within one week of the due date. Additional late fees will be added for each week the invoice remains unpaid. If invoices are consistently paid late, service may be interrupted until the client's balance is paid in full and future booking will require pre-payment. I agree to be responsible for any and all attorneys’ fees or other costs incurred by Camden's Yard, LLC in the recovery of unpaid fees. All credit card/paypal customers may incur a 6.00% surcharge. Checks can be made to Camden's Yard, LLC. I understand that I will be responsible for all fees as a result of check returned “insufficient funds” and an additional $25 fee will be assessed.
If I must cancel a service, I will let Camden's Yard, LLC know as soon as possible. Camden's Yard, LLC reserves the right to charge a cancellation fee of 100% of the invoiced amount for services cancelled with less than 24 hours’ notice prior to the scheduled service or services that are ended early. Services cancelled within 10 days of the start of the service may incur a cancellation fee of 50% of the service, up to a max of $100. If cancelled greater than 10 days before the start of the service, there will be no cancellation fee.
In addition, Camden's Yard, LLC has the right to terminate services for any reason, at any time. If my pet poses an unreasonable danger to the Pet Caretaker or other pets, Camden's Yard reserves the right to cancel the service and place the pet with a person of my choosing or a local kennel. I am responsible for all kennel fees should this occur.
*NOTICE
The boarding of animals is subject to Article 4 (§ 3.2-6518 et seq.) of Chapter 65 of Title 3.2. If your animal becomes ill or injured while in the custody of the boarding establishment, the boarding establishment shall provide the animal with emergency veterinary treatment for the illness or injury.
The consumer shall bear the reasonable and necessary costs of emergency veterinary treatment for any illness or injury occurring while the animal is in the custody of the boarding establishment.
The boarding establishment shall bear the expenses of veterinary treatment for any injury the animal sustains while at the boarding establishment if the injury resulted from the establishment's failure, whether accidental or intentional, to provide the care required by § 3.2-6503. Boarding establishments shall not be required to bear the cost of veterinary treatment for injuries resulting from the animal's self-mutilation.